GASPAR STITCH — REFUND & ORDER POLICY

Stitched on the Bay™

Effective Date: October 13, 2026

At Gaspar Stitch LLC, we take pride in delivering professional custom embroidery, printing, and personalized merchandise.

Because our products and services are often created specifically for each customer, certain restrictions apply to cancellations, returns, exchanges, and refunds.

Our commitment is simple: We stand behind our workmanship and work to make things right when a verified error occurs on our part.

This policy is intended to provide transparency, protect the custom production process, and establish fair expectations for our customers.

1. CUSTOM ORDERS & FINAL SALE

Custom embroidered, printed, decorated, digitized, or personalized merchandise is generally considered final sale once production or customization begins.

Returns, exchanges, or refunds are not provided solely for:

• Changes of mind or personal preferences.

• Customer-approved artwork, spelling, names, numbers, or designs.

• Incorrect sizes, styles, quantities, or colors selected or supplied by the customer.

• Changes requested after production begins.

• Minor variations consistent with normal embroidery or printing processes.

• Merchandise that has been worn, washed, altered, or otherwise damaged after delivery, unless the issue relates to a covered defect.

Custom products cannot ordinarily be returned to inventory or resold.

However, final-sale restrictions do not eliminate remedies for verified production errors attributable to Gaspar Stitch or rights provided under applicable law.

2. ORDER CANCELLATIONS

Before production or material purchasing

Customers may request cancellation within 24 hours of placing an order.

A full refund may be approved if no custom artwork preparation, digitizing, material purchasing, or other chargeable work has begun.

The 24-hour period does not guarantee cancellation eligibility if work or purchasing has already started.

After materials have been purchased

If garments, accessories, or other materials have already been purchased, cancellation requests will be reviewed individually.

Documented or reasonably attributable costs already incurred may be deducted from an otherwise eligible voluntary cancellation refund, including:

• Nonreturnable merchandise or supplier restocking charges.

• Shipping and handling expenses.

• Completed digitizing or artwork preparation.

• Other agreed custom setup or production costs.

Any remaining eligible balance may be refunded or, with customer agreement, issued as store credit.

After production begins

Once embroidery, printing, customization, or other production has started, orders are generally noncancelable for customer convenience.

Exceptions may apply when required by law or agreed to in writing by Gaspar Stitch.

3. CUSTOMER-PROVIDED GARMENTS & ACCESSORIES (BYO)

Gaspar Stitch proudly offers embroidery services on customer-supplied merchandise, including garments, hats, jackets, bags, golf bag pockets, and accessories.

Customers acknowledge that embroidery involves needles, tension, stabilization, mechanical handling, and other processes that may interact differently with various materials.

Customer-supplied items may contain hidden defects, weakened stitching, fragile materials, coatings, or construction limitations that are not readily identifiable before production.

Gaspar Stitch is not responsible for damage caused solely by pre-existing defects, unsuitable materials, or conditions beyond our reasonable control.

Customers are encouraged to provide replacement merchandise or extra pieces when working with delicate, expensive, irreplaceable, or specialty items.

If damage is caused by verified negligence or a production error attributable to Gaspar Stitch, we will review the circumstances and determine an appropriate resolution consistent with applicable law.

Customer-provided merchandise is accepted subject to these reasonable material and production limitations.

4. DIGITAL PROOFS & CUSTOMER APPROVAL

Digital proofs are provided when applicable to allow customers to review their artwork before production.

Customers are responsible for carefully verifying:

• Spelling, names, and numbers.

• Artwork and logo details.

• Placement, orientation, and approximate dimensions.

• Thread colors and design layout.

• Any other details specifically identified for approval.

Approval of a digital proof constitutes authorization to proceed with production according to the approved specifications.

Gaspar Stitch is not responsible for errors that appear in an approved proof and are reproduced accurately in the finished product, except where otherwise required by law.

Changes requested after approval may require additional charges, revised production schedules, or new digitizing.

Digital proofs are visual representations. Actual thread appearance, garment shades, and embroidery texture may vary slightly due to materials, lighting, screen settings, and manufacturing tolerances.

These normal variations are not considered defects unless the finished work materially fails to meet the agreed specifications.

5. QUALITY ASSURANCE & PRODUCTION ERRORS

If we make a mistake, we make it right.

Gaspar Stitch is committed to delivering workmanship that meets the approved order specifications.

Customers are requested to inspect their merchandise promptly upon receipt or pickup and report any suspected production issue within 1 business day, whenever reasonably possible.

Claims should include:

• Order number.

• Description of the issue.

• Clear photographs showing the concern.

• Quantity of affected items.

Reporting an issue within this timeframe allows us to investigate and resolve concerns efficiently.

Failure to report an issue within 1 business day does not automatically eliminate any rights or remedies provided by applicable law.

When an error attributable to Gaspar Stitch is verified, we will evaluate an appropriate resolution, which may include:

• Repairing or correcting the affected item.

• Reproducing or replacing the affected merchandise.

• Providing an agreed partial refund.

• Issuing a full refund when appropriate.

• Offering store credit with customer consent.

Gaspar Stitch may request an opportunity to inspect affected merchandise and perform a reasonable correction before approving an optional return or refund, where permitted by law.

Remedies will be determined based on the circumstances, the nature of the defect, the extent of the affected merchandise, and applicable legal requirements.

6. PRODUCTION TURNAROUND & RUSH SERVICES

Production timelines are calculated according to the terms communicated at the time of purchase, including any applicable requirements for payment, artwork approval, and receipt of customer-provided merchandise.

Standard production estimates are not guaranteed delivery dates unless expressly confirmed in writing.

Rush and expedited services receive priority scheduling according to the purchased service level.

Rush service fees are generally non-refundable once expedited preparation or production has begun.

If Gaspar Stitch fails to provide an agreed expedited service due to circumstances within our reasonable control, an appropriate adjustment or refund of the applicable rush fee may be offered or provided as required by law.

Customer approval delays, incomplete artwork, unavailable merchandise, and other circumstances outside our reasonable control may affect production scheduling.

For orders subject to federal shipment requirements, Gaspar Stitch will provide applicable delay notices, cancellation options, and refunds as required by law.

7. SHIPPING, PICKUP & ORDER VERIFICATION

Customers are responsible for providing accurate shipping information and reviewing merchandise upon receipt or pickup.

Gaspar Stitch takes reasonable care when preparing and packaging orders.

Shipping carriers may experience delays, damage, or delivery issues outside our direct control.

If a shipment is delayed, damaged, missing, or marked delivered but cannot be located, customers should contact us promptly so we can investigate and assist with an appropriate resolution.

Responsibility for shipping issues will be evaluated based on the circumstances, the applicable shipping agreement, and governing law.

For local pickup orders, customers are encouraged to verify the number of packages received before leaving the pickup location.

Any missing items or discrepancies should be reported as soon as possible so our team can review production and fulfillment records.

8. REFUNDS & STORE CREDIT

Refund eligibility depends on the order status, services performed, nature of the issue, and applicable consumer protection requirements.

Refunds may be approved for:

• Eligible cancellations before production.

• Unfulfilled orders that Gaspar Stitch cannot complete.

• Verified production errors for which a refund is an appropriate remedy.

• Mutually agreed partial refunds or adjustments.

• Other circumstances where refunds are required by law.

Refunds approved under this policy are generally issued to the original payment method.

We aim to process voluntary approved refunds promptly. Financial institutions may require additional time to post the funds.

Any refund required by applicable law will be processed within the legally required timeframe.

Store credit may be offered as an alternative resolution but will not replace a monetary refund where the customer is legally entitled to one.

9. DIGITIZING, ARTWORK & SETUP SERVICES

Embroidery digitizing, artwork preparation, and custom setup services involve specialized labor performed for individual orders.

Once these services have been performed, their associated fees are generally non-refundable for cancellations or changes of mind.

If a verified error attributable to Gaspar Stitch affects the completed service, we will review the matter and provide an appropriate correction or other remedy.

Additional revisions beyond the originally agreed scope may incur separate charges.

10. ARTWORK OWNERSHIP & CUSTOMER AUTHORIZATION

By submitting artwork, logos, names, designs, or other materials, the customer represents that they own the necessary rights or have permission to authorize their reproduction.

Customers are responsible for obtaining any required intellectual property permissions before submitting artwork for production.

Gaspar Stitch reserves the right to refuse artwork that we reasonably believe may infringe intellectual property rights or violate applicable law.

Nothing in this section excludes responsibility that cannot legally be disclaimed.

11. POLICY INTERPRETATION & APPLICABLE RIGHTS

Gaspar Stitch LLC reserves the right to review individual circumstances and offer reasonable accommodations beyond the minimum requirements of this policy.

Any discretionary accommodation does not automatically establish an obligation to provide the same accommodation in unrelated future transactions.

Nothing in this policy is intended to waive, restrict, or eliminate consumer rights or remedies that cannot lawfully be waived under applicable federal or Florida law.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. CONTACT INFORMATION

We value our customers and encourage direct communication whenever an issue arises.

Our team is available to review concerns and work toward a reasonable resolution.

GASPAR STITCH LLC

Email: custom@gasparstitch.com

Phone: 813-906-0033

Website: www.gasparstitch.com

Stitched on the Bay™