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This is just the ugly truth about our business – mistakes happen.  Although mistakes do not happen too frequently, there is always the possibility that something happens during production to damage a garment.  Fortunately, when you order your items from us, we are able to replace those items quickly, and you are never even aware that an error ever took place.

This is a different story when you provide your own items. If we were to damage an item you provided during production, we would not be able to replace that item.  Instead, we would notify you that there was a damage and offer a comparable item that we can source from our vendor.

Under no circumstances we will give monetary reimbursement.

Contact us to get an Embroidery Quote today!