Política de envío
Most of our items are custom made to order, even if you request no monogram! Processing time is 2-10 business days, which does not include weekends or holidays. Processing time is the time it takes from when you place the order to when your order is shipped out of our facility. It does not include shipping time. We aim to send out your products as fast as possible, but during busy periods we may not be able to meet these timescales.
Once an order is submitted, there is a limited window of when it can be cancelled. You have 12 hours from submitting your order to cancel it. After 12 hours, the order will be subject to a $15 restocking fee. If there are embroidered items on the order, the fee is $20 per embroidered item. Once your items have been created, we cannot cancel the order. All made items will ship.
There will be no changes made to your order once it is submitted. But, we're all human! If you made a mistake, contact us at 813.906.0033 ASAP & we'll try to assist you as best as we can! The quicker you reach out, the better the chances we can assist.
Gaspar Stitch LLC is not responsible for lost or stolen packages. Once an item leaves our facility, we have the same tracking information available to us as you. We do suggest waiting at least 24 hours after an item is marked as 'delivered' because sometimes the postal service scans packages early. We suggest checking with neighbors and your local post office as well! As a small company, we do our best to please our customers and wish this was something we had more control over.